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Managing, Controlling, and Improving Quality, by Douglas C. Montgomery, Cheryl L. Jennings, Michele E. Pfund
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This book presents an organized approach to quality management, control, and improvement. Because quality problems usually are the outcome of uncontrolled or excessive variability, statistical tools and other analytical methods play an important role in solving these problems. However, these techniques need to be implemented within a management structure that will ensure success. This text focuses on both the management structure and the statistical and analytical tools. It organizes and presents this material according to many years of teaching, research, and professional practice across a wide range of business and industrial settings.
- Sales Rank: #393898 in Books
- Published on: 2010-04-12
- Original language: English
- Number of items: 1
- Dimensions: 10.16" h x .90" w x 8.33" l, 2.30 pounds
- Binding: Hardcover
- 520 pages
Review
“Your book Managing, Controlling, and Improving Quality worked out very well in my senior-level class in the past fall semester. Actually students really liked the book. I planned to cover a little bit of acceptance sampling plans but I didn’t have sufficient time. I did cover Chapter 9 Reliability though. It was a great mix of managing aspects of quality, tools and techniques of quality control and design of experiments, plus a little bit of reliability. Students were happy and I was also happy. We will keep using this book which is ideal for my class.”
—Dr. Byung Rae Choe, Indiana University of Pennsylvania
Most helpful customer reviews
4 of 5 people found the following review helpful.
Book Review
By college professor
I am a college professor of Industrial Engineering and this book was used in my junior-level quality engineering course in the fall semester of 2010. It turned out that my students were very happy with the book. I think this is an exellent book. It presents an organized approach to quality management, control, and improvement. This book was written at an introductory level easily read by engineers, scienctists, and quality professionals. I believe that the material can also be selectively and profitably applied by instructors or practitioners with basic statistical experience. One of the authors, Douglas Montgomery, has a unique ability to explain complex issues in plain English and with persuative graphics. This book is visually appealing and the index is extensive, making it easy to find topics and to use the book as a textbook or a reference. To sum up, given the topics that are covered, the particular methods used to confront the problems presented, and the ease with which these methods may be implemented, this incomparable volume has important theoretical underpinnings and a depth of discussion that is seldom found in similar books. This book is destined to remain the definitive textbook for undergraduate students in business, engineering or management or a reference on quality management/engineering for many years to come. I do recommend this outstanding book over all others.
3 of 4 people found the following review helpful.
NEVER BUY THIS BOOK
By AJK46
Okay, I currently use this book for my QA class in college.
This book symbolizes the epitome of lack of Quality.
Countless errors and omission of important concepts in the book make this book unbearable to read.
They expect you to know a formula without them giving it to us.
I am personally ashamed of my prof. choosing this book as our textbook.
1 of 1 people found the following review helpful.
This book is riddled with errors. There are typos ...
By Amazon Customer
This book is riddled with errors. There are typos on nearly every page, including within some of the formulas. Many of the example problems also have mistakes in them. This is the most unprofessionally produced textbook I've ever seen. This book is barely worth the cost of shipping. Do not purchase it if you have any other option.
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